Terms & Conditions

1. Who we are

paiyaay is operated by Paiyaay (Pvt) Limited, registered in Pakistan, office in Islamabad. "We", "us" and "paiyaay" mean that company. "You" means the business that opened the account and every user it adds.

2. The service

paiyaay is business software for the tyre trade: stock, sales, khata, purchases, reports, FBR digital invoicing and a business-to-business trade network. The public demo shows the real product with illustrative data; what you see there is what you buy.

3. Your account and your staff

The account owner controls the business account and is responsible for everyone they add to it — staff actions count as the business's actions. Keep passwords private; tell us immediately at hello@paiyaay.com if you believe an account is compromised.

4. Fees

The subscription is charged monthly, in advance, per business — never per user. Founding-offer prices are locked for the period stated in writing when you joined; afterwards the published list price applies. Add-ons (additional locations, FBR digital invoicing, trade-network selling) are separate monthly charges, each switchable off.

Payment is by bank transfer, JazzCash or Easypaisa. A month that has started is not refunded. If payment stops, the account is suspended — the door locks, but your data is kept safe and export stays available; pay and the door opens again.

5. Your data is yours

Everything you enter — products, customers, invoices, the lot — belongs to your business, not to us. Full export is available from inside the product, any time, without asking us. If you close the account, your data remains exportable for 60 days and is then permanently deleted (except records the law requires us to keep — see the Privacy Policy).

We never sell your data, and we never show one business's private data to another. Trade-network visibility is governed entirely by your own settings.

6. Our access to your account

Our support staff can enter your account only through visible impersonation — you can see when it happened — and only to help you. We do not browse customer accounts otherwise.

7. FBR digital invoicing

With the FBR add-on, we transmit your tax invoices to FBR through the sanctioned PRAL path, using tokens issued to YOUR business and on your instruction. You remain the taxpayer: registration, the accuracy of invoice data, and tax compliance are your responsibility. We keep submission logs and show you exactly what was sent and what FBR answered.

8. The trade network

The trade network connects independent businesses. paiyaay never holds the money: buyers pay sellers directly, exactly as the trade already pays. Sellers are responsible for their goods, prices and dispatch promises; buyers for their payments.

Disputes are frozen and refereed by paiyaay on the records inside the platform (references, screenshots, bilty photos, timestamps); our ruling is final within the platform. Fabricated evidence, kept money or fake records mean suspension or a permanent ban of the business — the network only works because consequences are real.

9. Fair use

Use paiyaay for lawful trade in genuine goods. Do not create false records, probe other businesses' data, harvest sellers' rate lists, resell access, or attempt to break or reverse-engineer the platform. We may suspend accounts that abuse the service or endanger other customers.

10. Availability and backups

We aim to keep paiyaay available around the clock and announce planned maintenance in advance. At this stage we do not offer a contractual uptime guarantee. Your data is backed up daily to storage outside our primary server, and your own export is always available as an extra safety net.

11. What we are liable for

paiyaay records your business faithfully, but your books remain your responsibility to review. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect losses such as lost profits. Nothing in these terms limits liability that cannot lawfully be limited.

12. Ending the relationship

You can stop any time: export your data, stop paying, done — no lock-in, no exit fee. We can terminate for non-payment, for breach of these terms, or for fraud on the trade network; where reasonable we will warn you first and you always get the export window.

13. Changes to these terms

If we change these terms in a way that matters, we will tell you inside the product or on WhatsApp at least 14 days before it takes effect. The founding-price promise and the your-data-is-yours promise do not get weakened by later changes.

14. Law and disputes

These terms are governed by the laws of Pakistan; courts at Islamabad have jurisdiction. Before going anywhere near a court, talk to us — most things fix on a phone call.